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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with PennyMac has been a pleasure. This is the first time I've owned a home and I think PennyMac's associates for making it so smooth. I enjoy the services with PennyMac so much I even refinanced my home locking in a lower rate.
1. Received someone else’s docs to sign 2. When requested to resend, received a response email with no docs at all 3. Received formal email from boss/manager related to missing documents 4. Before I got the documents in, received news “Loan is approved”. Happy, but confused! Docs weren’t really needed. 6. On closing date, was called by title company to say they didn’t have anyone available. Had to reschedule for next day. They forgot to take my check.
This was such an easy process. All the PennyMac representatives I dealt with were more than pleasant and helpful. Both Nekita and Andrew were great to work with. I would highly recommend PennyMac to anyone!
Brittany did well with follow up and clear and accurate communication. William Long was very professional and accurate as well. This time around the process was much easier, truthful and less chaotic.
I want to first give proper acknowledgment to Stanley (Joe) Rodriguez. He was the one consistent person that worked with me on this refinancing and did not let me give up even though i was ready to quit and give up. Towards the end, when things were getting tight with surprises around every corner, Joe brought Kelly Lange in to help assist. Kelly really helped reduced my anxiety and was able to answer questions and was there for me when i called. Both of them worked really hard. Thank you!!
We did not have any issues with Carmelita directly. She was very nice. However, we feel as if our home was appraised for less than it's worth (based on 5 other assessments we received) and the closing process was horrible and delayed (beyond Carmelita's control). We scheduled are closing a week in advance, took off work, and had a witness drive almost an hour to be present, only for our closing to be canceled without our knowledge.
Repeated requests for the same documents. Initial interview deceitful. Repeated delays. COVID excuses. Worst loan process I've experienced and I buy real estate professionally.
It took a month longer then was told it would take.
Excellent experience and smooth process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,783 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.