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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My refinance process with PennyMac was very easy and efficient. I had no issues, stress, headaches or confusion during my refinance. The communication were very vivid and I would definitely recommend PennyMac a million times to my family and friends. Thanks My PennyMac team you guys were awesome.
Everything went very smooth from start to finish. I would highly recommend.
I was set to close on June 24th. That closing was cancelled. I was not informed about the cancellation by penny mac. I was informed through a third party notary service. I called and called for two days after that only to be informed on the third day that something had been wrong with the principal interest. I did in fact close on the refinance on June 29th. Today is July 6th. I still have not received the funds wired to my account. Even though I was told it would be wired in 3 days. poor commun
Lowering the over all cost of refinancing. Also no one asked me If I wanted to put more money down to lower my payments. But I should have asked myself. I wanted to put 100K down to lower payments. But over all it was fine.
My experience with the loan process went smoothly. All my question were addressed in a timely fashion. I was able to complete all the steps necessary with ease. I was so please with Pennymac I told one of my coworkers . He was able to refinance his home through Pennymac too. Great job thanks to the good folks at Pennymac.
The communication was lacking in all areas. I had to stay on top of the person working on my loan and even then would rarely hear anything back. I would upload documents to the portal and send and email and get the documents still wouldn’t be downloaded and processed. I did not realize this until I called into the hotline. I then had to do this every time a document was uploaded because it was never taken care of. Ultimately disappointed but glad it’s done.
They worked to get us the lowest interest rate available and made sure the process was as painless as possible. Service was Great!
Communication was awful. Emails and voicemails received no replies, or were replied to much later. Title company and realtor had issues communicating with PennyMac as well. The entire experience was a hassle, and hardly worth it. Expected more since I have been with PennyMac for years prior on my last home.
Pennymac has done a great job with my refi. The process was timely and organized during this exceptional time (spring 2020).
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,088 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.