PENNYMAC

KEVIN S. 

on Birdeye

5 years ago

Streamlined loan process. Proactive updates on status by Jacob Rogers. 

KRISTEN G. 

on Birdeye

5 years ago

It was nearly impossible to get someone on the phone, when you did get someone on the phone, they were not informative and incorrect/contradictory info on documents needed or not needed then 2 weeks go back and why you were told was not needed and then closing document changed 4 times within 8 days. When notary was at my house - after calling and not getting anyone but being sent to voicemail box I finally got someone (15 calls later) then hold 45min before someone could answer my questions. 

Tracy R. 

on Birdeye

5 years ago

Very quick and easy process. 

Christopher R. 

on Birdeye

5 years ago

Very quick and easy process. 

Donald S. 

on Birdeye

5 years ago

We always got emails regarding questions or other documentation, but when you needed to speak to whomever called or emailed you could never reach them! Calls always went to a “call center” and them would never pass you to the person you asked. Instead they tried to help. And in our case several people told us the WRONG stuff to send so it held closing up! Closing went fine and the lady who came to our house was really nice & efficient. Would not recommend PennyMac! 

JAMIE D. 

on Birdeye

5 years ago

The closing department tried to make me use a closing attorney that i did not choose. I had provided my attorney's information initially on the application paperwork. This caused the closing to be delayed 3 weeks, 2 of which the closing department still tried to insist their attorney be used. 

Dennis M. 

on Birdeye

5 years ago

A 

JENNIFER W. 

on Birdeye

5 years ago

Pleasure to work with. 

MICHAEL H. 

on Birdeye

5 years ago

Charles and Elizabeth were great. The closing professional was terrific. Been with Penny Mac for many years and they are superb.