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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,795 reviews
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KEVIN S.'s profile image
KEVIN S. 
5 years ago

Streamlined loan process. Proactive updates on status by Jacob Rogers. 

KRISTEN G.'s profile image
KRISTEN G. 
5 years ago

It was nearly impossible to get someone on the phone, when you did get someone on the phone, they were not informative and incorrect/contradictory info on documents needed or not needed then 2 weeks go back and why you were told was not needed and then closing document changed 4 times within 8 days. When notary was at my house - after calling and not getting anyone but being sent to voicemail box I finally got someone (15 calls later) then hold 45min before someone could answer my questions. 

Tracy R.'s profile image
Tracy R. 
5 years ago

Very quick and easy process. 

Christopher R.'s profile image
Christopher R. 
5 years ago

Very quick and easy process. 

Donald S.'s profile image
Donald S. 
5 years ago

We always got emails regarding questions or other documentation, but when you needed to speak to whomever called or emailed you could never reach them! Calls always went to a “call center” and them would never pass you to the person you asked. Instead they tried to help. And in our case several people told us the WRONG stuff to send so it held closing up! Closing went fine and the lady who came to our house was really nice & efficient. Would not recommend PennyMac! 

JAMIE D.'s profile image
JAMIE D. 
5 years ago

The closing department tried to make me use a closing attorney that i did not choose. I had provided my attorney's information initially on the application paperwork. This caused the closing to be delayed 3 weeks, 2 of which the closing department still tried to insist their attorney be used. 

Dennis M.'s profile image
Dennis M. 
5 years ago

A 

JENNIFER W.'s profile image
JENNIFER W. 
5 years ago

Pleasure to work with. 

MICHAEL H.'s profile image
MICHAEL H. 
5 years ago

Charles and Elizabeth were great. The closing professional was terrific. Been with Penny Mac for many years and they are superb. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,795 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.