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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My final monthly payment ended up being a bit more than what I was told and received a check for escrow funds and that was also less than what I was told.
Communication before the approval was not all that great
Do better with everything
Tracy and Jacob were great to work with.
Tracy was extremely helpful, especially through my error in not having a current ID when the notary showed up. The process didn't move particularly quickly, but I know that's due to the current rate environment rather than anyone's work. I would absolutely use PennyMac again.
I have purchased and refinanced homes many times. PennyMac is by far the worst experience when it comes to home loans. The customer service is non existent. When you call a manager, there is no one available to address your concerns or even to return your call. I had to tell my processing specialist what he needed to do. I felt like he had no knowledge or experience of the loan process or customer service. Please review our calls and emails. So unprofessional and unbelievable. Glad it's over.
Nick was over the top AMAZING. Dalia started off good and then I could never contact her and she would not call back. I even emailed her. Her manager finally took over so we were finally able to actually close on time ONLY due to Nick!!! Nick should get all the commission from Dalia. She fizzled out at the end. Everyone at the CA office were not very nice, but everyone at St. Louis were amazing. Had some issues along the way, bad communication by Dalia, but Nick kept it going.
Very difficult to get through for a telephone conversation, actually impossible. Hold on, hold on, hold on, then a disconnect. Email somewhat better.
During the final days approaching closing, communication got hard. In order to get any help, I had to feel like I was badgering the My Mac Team to get any answer. I don't know why I couldn't get into contact with Michael until the day of closing, when the package was still not sent to the attorney's. The Closing Package from PennyMac was sent late, almost ruining closing. The wire transfer from PennyMac was late, causing delays to get the keys for the home.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.