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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,081 reviews
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Donnell L.'s profile image
Donnell L. 
4 years ago

Mykela Thank you for everything!!!!! 

Christopher M.'s profile image
Christopher M. 
4 years ago

Great rate great service!! 

Christopher S.'s profile image
Christopher S. 
4 years ago

. 

Joseph H.'s profile image
Joseph H. 
4 years ago

Some of the documents requested were confusing. 

William Q.'s profile image
William Q. 
4 years ago

Closing paper work was incorrect. Never received final copy for review. Still wanting for date and time for 2nd closing time. 

Bryon B.'s profile image
Bryon B. 
4 years ago

From start to finish, this was the best home buying/refinancing process I have been a part of. Pennymac made the process smooth and easy. The process roadmap made it clear to see what step in the process we were on. The loan specialist was very clear on what we needed to provide. I would highly recommend Pennymac to everyone. 

Gretchen H.'s profile image
Gretchen H. 
4 years ago

The process was very easy. I was an existing customer and used PennyMac again because they have consistently had great customer service. The portal for loading documents is very straight forward and the people are very pleasant and knowledgeable! 

NIKKI C.'s profile image
NIKKI C. 
4 years ago

Rachael Harris was the person handling my loan. She called me a total of one time to check in with me. I had to call everytime something was needed. She had calls set to check in with me Bc other associates let me know. I would wait and never hear from her. I would have to call in. At one point she actually said I didn’t want my loan anymore. She said there were notes of this but didn’t bother to call and confirm. she just went and closed it out. Thankfully I called in like I said I always had 

JON L.'s profile image
JON L. 
4 years ago

It took an escalation to Teresa Henry to resolve after at least two requests to Jason for clarification of docs that I was requested to submit. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,081 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.