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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication before the approval was not all that great
Tracy and Jacob were great to work with.
Nick was over the top AMAZING. Dalia started off good and then I could never contact her and she would not call back. I even emailed her. Her manager finally took over so we were finally able to actually close on time ONLY due to Nick!!! Nick should get all the commission from Dalia. She fizzled out at the end. Everyone at the CA office were not very nice, but everyone at St. Louis were amazing. Had some issues along the way, bad communication by Dalia, but Nick kept it going.
Very difficult to get through for a telephone conversation, actually impossible. Hold on, hold on, hold on, then a disconnect. Email somewhat better.
Great rate great service!!
.
During the final days approaching closing, communication got hard. In order to get any help, I had to feel like I was badgering the My Mac Team to get any answer. I don't know why I couldn't get into contact with Michael until the day of closing, when the package was still not sent to the attorney's. The Closing Package from PennyMac was sent late, almost ruining closing. The wire transfer from PennyMac was late, causing delays to get the keys for the home.
Some of the documents requested were confusing.
Closing paper work was incorrect. Never received final copy for review. Still wanting for date and time for 2nd closing time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.