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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,083 reviews
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William W.'s profile image
William W. 
4 years ago

Charge less 

SAUL C.'s profile image
SAUL C. 
4 years ago

Communication and punctuality in the process 

Zenaida F.'s profile image
Zenaida F. 
4 years ago

Good experience. Just for the future you need to contemplate the Spanish speaking people on your team. 

CARL W.'s profile image
CARL W. 
4 years ago

Everyone I dealt with through out the process was very knowledgeable and easy to speak to. The whole process was done and we closed on our refinance in the time frame they said it would be done. I would recommend PennMac to anyone looking for a new loan or a refinance. 

STEVEN O.'s profile image
STEVEN O. 
4 years ago

I was told this would take 60 days due to how busy you are, I get that, but it took 130 day to close and fund. The only reason it was not longer, was because I was on the phone pushing this along tight up to the last day. I know your team tried, but you systems failed in every way. It was impossible to get Rob on the phone and when I would get someone, we would have to start all over and get them up to date on what was going on. Again, you people were good, you systems failed....  

NIKKI C.'s profile image
NIKKI C. 
4 years ago

Rachael Harris was the person handling my loan. She called me a total of one time to check in with me. I had to call everytime something was needed. She had calls set to check in with me Bc other associates let me know. I would wait and never hear from her. I would have to call in. At one point she actually said I didn’t want my loan anymore. She said there were notes of this but didn’t bother to call and confirm. she just went and closed it out. Thankfully I called in like I said I always had 

John J.'s profile image
John J. 
4 years ago

Well done easy to do...comm was solid, would recommend to others...Elizabeth was top notch..JDJ 

JON L.'s profile image
JON L. 
4 years ago

It took an escalation to Teresa Henry to resolve after at least two requests to Jason for clarification of docs that I was requested to submit. 

AARON D.'s profile image
AARON D. 
4 years ago

Jordan was great and helpful. There was a mix up at the end where there was a hold up with the documents that nobody seemed to be aware of. Our closing date was ultimately delayed by a few days and required multiple calls to get through and get status updates. Overall, Jordan was very understanding and helpful. The whole process was smooth and positive. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,083 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.