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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall great service
Penny Mac representatives were friendly and tried to help, but were reactive instead of proactive and not very effective. Primary problems were with Service Link who delayed closing about 2 1/2 weeks because they did not provide needed information on a payoff request and did not follow-up on the request delay. Service Link was 2 days later than promised on closing payments and paid off the 2nd mortgage by check instead of wire as promised causing substantial added interest.
Saviz Hatam & Michael Felton explained everything to me. They answer all my questions. They were very understanding, patient. They stayed in contact with me, made suggestions, help me think through the process. Not sure if I would have made it without them. Michael Felton really stayed with me the last leg of the way. Closing was very smooth. My MAC team deserve a star rating without a doubt.
Nothing to add. Great overall experience
Flawless from beginning to end. Best experience I’ve had getting a mortgage. Thank you!!
When I did have questions needing attention having to calling in with main number and no extension made the process awkward. Having to explain to someone and then not getting a return call for several days is frustrating
MAXWELL MITCHELL IS EXTREMELY PROFESSIONAL AND PATIENT. HE ANSWERED EVERY QUESTION. MR. MAXWELL RESPONDED TO ALL LEFT MESSAGES IN A TIMELY MANNER. MR. MAXWELL IS AN ASSET TO PENNY MAX LOAN SERVICES. RESPECTFULLY SUBMITTED DARRYL HERNANDEZ
Abdul & Greg did a good job. It was the time it took to get my loan approved and finished. I was one week from it taking 90 days.
I was pleasantly surprised at the proactive communication with me throughout the entire process. I received a phone call each time my point person changed and emails updates. I always felt informed, and everyone was professional. I did a lot of research before calling as I don't like doing financial transactions without face-to-face interactions. But the PennyMac staff were honest, patient, and listened to me, making me feel comfortable and that they were trustworthy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,783 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.