This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Every thing that that we needed done it was done, we just had to wait little long for some paper work but other wise everything was great and it was done.
Great experience. Very easy.
Availability of teams
The refinance process with PennyMac exceeded my expectations. All the employees we worked with were friendly, communicative and easy to work with.
Blen Alemu was very pleasant to work with!!!!
Not closing on time and giving the same answer to me every time I call about the loan and not doing anything.
I was not given proper information, the day of signing my closing documents the numbers didn’t add up, no processing officer would answer the phone, people lied
Communication was horrible.
I was never able to call my loan officer with any questions or concerns. There were issues at closing where Pennymac told me to be at the Title Co, even though they had failed to send all the required documents yet. Also apparently my Mac team rep “was out sick” and when I called I could only reach his voicemail, and I have still yet to receive a single response from any of the many messages I left. At closing the payment amount went up $60 higher than what was on the original closing docs.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.