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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan processor was very patient and kind. She contacted me and kept me updated along the way. Paulette was knowledgeable and made me feel at ease.
...Continued. After my initial review and reaching out to some of the PennyMac Executive team, I had a member, two members of PennyMac reach out to me to help find a resolution. I thought that there was light (hope) at the end of the tunnel. In my position as an Executive Recruiter, it’s been challenging to find a new role even with 825 contacts on LinkedIn. Now that companies are ending the fourth quarter, they do not want to add an additional payroll to their bottom line. From a business perspective, I understand. From a f... read more
The entire team was very easy to work with and made what should be a stressful process, very easy.
this process was made very easy ,I mean my loan refinacing.I want to thank mr liem nguyen and his team for making everything so pleasant,and timely.
Tanairy was great and worked very hard to get everything across the finish line despite some last minute delays by the builder and VA Appraiser. The only thing I would like to see, after going through 2 x mortgages with PennyMac, would be improvement on the Portal Experience. The Portal is a great way to upload documents. However, in previous mortgages, the companies used the portal to also communicate directly back and forth, in a continuous chat stream. Doing this allows for customer questions to be asked and answe... read more
You did a great job 👏
Pennymac is the slimiest mortgage company. THEY messed up our escrow calculation and are charging US fees for THEIR mistake and putting that into a short. I’m pretty sure that’s illegal. They bought our mortgage from another company because they are predators!!
Great overall Experience
Loan officer was great to work with but the Home Loan Specialist gave inaccurate information to the underwriter and they assumed they knew the answer and I was never asked about the issue in question until after the fact and it almost caused me to not be approved for my loan. Everything was working and moving along great until the home loan specialist got involved.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,056 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.