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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Only communication was through email and when I had questions I was unable to contact them. I would have to contact the loan originator just to have questions answered as he was the only one that gave me a direct email .
There was no doubt that PenneyMac has the best offers out their because I had shop around however could not find a better deal however in my opinion the communication could of had been better under NORMAL circumstances PENNYMAC is an A+ I do understand just about everyone that can is going thru a refinance and taking opportunity of Great Rates and I am very please with your OUTSTANDING SERVICE I REALLY THANK YOU ALL for helping My wife and I in obtaining the refi
My m.a.c. Team was true to the form. From my initial call to the end. They made my refinance smooth as they said. Gave me updates and where I stood on my approval. Informed me whether or not additional information was needed. All I had to do was wait a couple of days to make sure I did not change my mind. This refinance is much needed since prices as gone up on other things. Thank you all for a job well done. Lisa B.
All of those we dealt with were a great help and made the process easy and smooth sailing!!
This was one of the quickest and easiest ventures that my wife and I have taken!! Everything was spelled out to us in a 1,2,3 manner. When questions needed to be answered they were in a timely manner. No surprises!!!!! Thank you all, on my m.a.c. team !!!!!!!!
The process was easy. There were not multiple emails requesting different documents. All the requests were handled with one or two emails, which was nice.
Hi there, My first loan processor stopped communicating with me completely. I had to continuously call the national number to get through to someone, the wait times were insane. Trying to find someone to talk to was so hard. I was then handed down to another loan processor. She did not communicate with me about additional document(s) that were needed. I called on a Thursday (When closing was on Monday) and it sounded as if she didn't even know we were closing in 3 days. Had to file extension.
great job!
Easy from start to finish. Thanks.
PENNYMAC has a 4.5 star rating with 48,783 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.