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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process started out very good. Randall was wonderful he was very attentive. He explained every step as it took place. He returned all phone calls within a timely manner. The next step was not so good. Anne never followed up with my calls nor emails. My realtor/ closing agent tried several times to contact her however after a few attempts she replied to a few emails 2 days later. She requested documents that was already sent and verified from her. I believe her case load was a bit much.
Very easy process to refinance our home. Great communication and professionalism from the Penny Mac team. Would highly recommend!
The loan processing team are very friendly and helpful. The overall closing period went very well and quickly. Thank you.
The customer service and communication were outstanding!
Denny M. was useless when I had an issue with inaccurate closing disclosure title costs. He made no attempt to help solve the problem. I had to contact someone else. However, the overall experience with PennyMac was good.
Fast. Very friendly and knowledgeable customer service reps. I especially appreciated Jeff Smith and all his knowledge and expertise.
The process took about 12 weeks and there was some miscommunication between Penny Mac and the title company that caused delay and frustration. I was asked the same question a total of 5 times and the information was still incorrect on the final documents. The loan officer was very nice and pleasant. We had all of our documents in within the first two weeks, and it just kept getting delayed. The monthly payment amount is about 75 dollars more than expected.
Easy to work with. Fixed our issues of late closing quickly
All questions were answered timely and the answers were clear
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,784 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.