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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The responses from the team were quick and accurate. The whole refi process went extremely smooth. 200% satisfied!!!
Erandeny and Gary were terrific. My one gripe has to do with PennyMac policy. This was a refi and yet the entire process felt like we were first time customers to your company. There was no interaction between our existing loan and the refi. We had to go through the entire credit check, proof of funds, letters of employment rigamarole as if we had just walked off the street instead of dependable loyal customers. I can't recommend PM over any other lending company and had hoped otherwise.
Overall my loan was executed on time as planned. The process on loan officer, loan processing agent, and other staff was confusing. My processing agent was punctual but was a little unprofessional with my agent at times on email when my agent was asking questions on my behalf regarding closing. Last minute employment verification was needed night before closing which if I hadn't had my computer at home would've been disastrous. Like I said my overall loan closed on time. Thanks for survey!!
It's a long process (May6- July 14), but understandable as Pennymac is a huge company, anyway with these long journey, I was guided by Brian and provided me a weekly call to update me with what's happening with my loan. He patiently answered my never ending questions whether via email or call. Brian is a great great help! Thank u Brian and Pennymac!
10
I like having 1 or 2 people assigned to me. I don't like the team approach. I am addressing Sandra. She helped me greatly. I have all ready referred people to PennyMac. GOOD JOB!
More ownership, better communication, documents should be made aware more the 1-2 days before closing
Better communication about the loan process from the loan agent that represented me.
I had a great experience refinancing my mortgage. It is true it was not within the expected timeframe but it was the title company’s fault I believe. I am happy with the process and the way I was assisted and all my questions were answered as well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,784 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.