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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Good communication easy completion of the process.
5 star. Great service from start to end. Customer follow up is on point & timely.
Fees kept being added. The Notary came 3 times with documents needing signatures. The last one added more fees and left us short on money to do what we wanted with the refi.
I had great communication through the whole process. Thank you.
Excellent experience with PennyMac! Great staff no issues throughout the entire process!
Great experience
The communication was very sparse. When I first started the process, Brandon was great. He was helpful & contacted us weekly. He would answer my questions within a day, if not only hours. If when the application was moved onto the next person, he was able to help me out. We would go weeks w/o hearing any kind of update. We sent our appraisal over to the specialist and heard nothing back. There is more, but I’m out out of characters.
I got multiple emails asking for proof of my employment after that was already provided to myclosingteam by both my HR and my supervisor. It turned out, the closing agent didn't have access to emails they sent to myclosingteam because he was working from home. This happened just days before my closing date. That's unacceptable. They should have used the info I already provided weeks prior to confirm my employment and everyone responsible should be able to read emails sent to the team.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,784 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.