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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
From the phone application to the signing of the documents, all has gone well and easily, giving us a great refi percentage rate.
Great
Marcia Wiggins is an exceptional representative of your company. She was clear and accurate with everything I needed as well as working through any issues I had immediately. She was, as well, a pleasent voice on the phone. May not seem like much but her friendly demeaner is not the norm in customer service yet she makes it look easy. That alone is reason enough for me to stay with Pennymac
Amazing service From Josh to Icenia and all involved thank you and I would highly recommend the mac team thank you all and God Bless everyone of you🙏
The process took 5 months. There was no direct Contact number to communicate and if emailing then it took a week for each response. I got numerous closing documents. I had mixed messages about subordination and didn’t know if it was going ahead or not. It was recommended to try for subordination and then the application got denied. Communication was not clear. The time difference also made communication difficult.
Very easy process. I will definitely stay with PennyMac if I decide to refinance again in the future.
Jason was great! Prompt with his emails and very clear! Great experience
Great
The bank associates that I worked with were very knowledgable, friendly and helpful throughout the entire re-finance process. They made things easy and expediate!
PENNYMAC has a 4.5 star rating with 48,784 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.