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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience with our representative, Amie mack. She was a pleasure to work with and lead us through the loan process beautifully.
Great service
Our experience was fantastic! The refinance process was overall smooth and well communicated. Any emails sent to Jason was answered within 24 hrs via phone or email. Thank you so much!
Process was slow, (we get the whole Covid19 thing) but in that drawn out process rates dropped and I feel you could have given us a better rate, especially as we were current customers in good standing.
The process was seamless. Communication was clear and concise. It was great working with Pennymac.
Everything went smoothly once I requested a refinance of my home loan. Everyone I dealt with were knowledgeable and were able to give me pretty much an accurate account of what to expect and how much I would save with the refinance. I saved $100 a month!! Very helpful.
Transaction went pretty smooth. Very busy time for PennyMac. Questions were answered in a reasonable time frame. Process for signing was a little gray due to Covid restrictions, but it was ironed out after a couple of emails...thanks.
Untimely responses Had a close date cancelled without any notice; I had to call the closing agent several times to find out it was cancelled. Up to date I do not have all the complete paperwork from the closing agent. Very poor communication overall. You guys need more improvement.
Lower expectations on communication during the process and on expected closing date.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.