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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Even though it was extremely busy with people wanting to refiance, I received a call back the same day I left a message. All my preliminary paperwork was filled out that day. From then on, everything went as planned. We didn't even have to leave the house to close, a notary was sent to the house on a date and time of our choice. A special shout out to Hilda Kuklinski, she was always available to answer all of our questions, she even answsered my calls after business hours.
Fast easy process! In home closing that was on time with no problems
Even though everything was done remotely, the process was smooth and the communications were detailed. Thanks!
I'm sure that if Covid19 was not affecting businesses and the environment was normal that my experience with Penny Mac would of been smoother. It was very hard to reach someone when I had a question. It took weeks to get a response during the months of April and May. Documents that were needed were being described in different terms from one level to another and that created miscommunications. Eventually everything worked out but it was frustrating at times. Thanks
After I had started the process I was repeatedly called by PennyMac to set up initial appointments that were unnecessary. I had some trouble knowing if my emails were being read. I didn't get confirmation that everything needed for the refinance had been submitted. Next steps were not clear throughout the process. I still don't have confirmation that the loan has closed and what to do now. Overall the process could have been better.
Na
Transaction went pretty smooth. Very busy time for PennyMac. Questions were answered in a reasonable time frame. Process for signing was a little gray due to Covid restrictions, but it was ironed out after a couple of emails...thanks.
Ask too many times for the same documents. It was a long process but Ms. Garica was very nice and helpful.
I hope we can do business again.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,786 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.