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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
very friendly and helpful answered all your questions
Amazing service and professionalism!
Mr. Morales did a great job so my ratings do not reflect his effort. Along the way my record was inadvertently cancelled--I had asked for clarification of numbers and the loan package was just cancelled. Thus my multiple attempts to make contact were unsuccessful as I now understand that once a record is cancelled, subsequent e-mail are auto-deleted. Made for frustrating process with multiple follow up calls to sort it out. Ultimately got it done but should not have been this complicated
The service was great. Explained in details and great customer service.
Great advise, clear instructions for gathering documents, and notices along the way as the loan processed. I could reach someone with questions and answers quickly. Wire transfer of funds was used and that made life easier since the bank lobbies are closed because of the pandemic. I am grateful for all the help I received for a previous loan and the present loan. Thanks for all your help!
Penny Mac team was very easy to deal with. The only issue was the title company did not send the documentation to the notary who came to my house to close the loan in a timely manner therefore delaying the closing. I called Ms Mack and was told the documentations were sent to the title company on June 19th so I feel it was the title company who did not do their job in a timely manner
Very personable team with timely responses to your questions!
Communication is key. I was never even contacted to review the closing documents. I had to call to schedule the actual closing date myself. When I did speak to the processor she acted as though I was a nuisance to her. I only spoke to her once throughout the entire process. The only part of the process that I received good service was when I initially applied and spoke to the person who pre-qualified me.
The process with PennyMac was wonderful however the closing was pushed out 4 times due to Amrock Inc. I feel they need to brush up on their efficiency. Belinda was amazing!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,113 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.