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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
As a title examiner and real estate professional, I have found this process with PennyMac to be seamless! I work with lots of banks, mortgage companies, attorneys, and brokers, and I found PennyMac to be very professional. I decided to refinance with them because they serviced our previous loan. Every step on the website to set up auto-pay was easy, and customer service was respectful and prompt.
Working with Zachary Teahan was great, it was getting to a loan officer that was the nightmare. I have been using PennyMac for six years now and I not once, not twice, but three times been placed on hold for ridiculous amount of times. Twice you all called me and then placed me on hold. One time I experimented and just stayed on the line to see how long. After an hour and almost 20 minutes I had to hang up. No one checked on me nothing any of those three times. The fourth time it finally worked.
It took a lot longer than last time and closing had to be done a 2nd time because "something" was missing.
Fast and accurate communications from PennyMac Loan Services.
Michael Peterson and the Penny Mac team handled the loan process extremely poorly. I worked in the property management unit of Los Angeles County for the PA’s office and if I had handled clients like this I would have been written up and possibly demoted. My real estate agent and insurance agent happen to be very close friends and they sent inquiries to Michael and his team numerous times with no response. After our business was secured and the sale was made the Penny Mac team was disappointing.
Very good experience
Drew took his time and explain the entire process to me up front as the process proceeded he kept in touch everything went quite well I was very pleased with his professionalism
Loan was finalized 3 wks earlier than expected.
The whole process was efficient and clear. I was not inundated with calls and emails. They were quick to answer any of my questions. The notary they sent was on time and great to work with. Everything went as expected and on time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,290 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.