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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our calls to PennyMac were repeatedly misrouted, which delayed the time it took for a prompt answer to our questions about our refinance. We were sent the same requests for eSigning and review of documents from different PennyMac workers, which made it confusing and redundant. Recommend more timely communication with your teammates and clients throughout the loan process.
Penny Mac made the refinance process so easy!
Both Jane and Belinda were very pleasant and professional to work with. I have already referred a coworker that is interested in a refi. Thanks
Everyone was kind professional
The process started in March and finally closed in July. And they requested the same docs many times. And didn’t keep us up to date on requested documents.
Everything was none in a timely manner
First I would like for someone to return my car when I leave them voicemail messages over and over. I also would like people to know what they’re doing instead of giving me the runaround telling me to call different numbers and no one knows anything.
It was a very easy process from first phone call to completion.
Process was basically smooth, but I thought I'd close before I needed to make a payment on my prior loan. (refinancing)
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,786 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.