PENNYMAC

REGINALD L. 

on Birdeye

5 years ago

I must say that the entire loan process was easy. It started with the push of a button on my ipad and shortly thereafter PennyMac contacted me and the process begin. Each person that I had interactions with were very helpful and patient with me throughout the entire process. They made sure that I was constantly informed and briefed on each step. If something was needed from me, the request fully Explained in a very simple manner. 

RONALD F. 

on Birdeye

5 years ago

We were refinancing. My husband had gotten the information from an insurance company that would lower our premium. We were told by Pennymac (Doug) that someone would call us to get the information. No one ever called. My husband called Pennymac. I called and emailed Pennymac. I understand people are working from home due to the coronavirus but no one contacted us to change the insurance policy. Now we have closed escrow and stuck with the same insurance company. Other than that everything ok 

DAVID R. 

on Birdeye

5 years ago

It was so hard to get a hold of Mr. Winkler, or Mr. Jerod. They did not follow up on their calls as promised. On closing day the documents were no ready as scheduled. We had to reschedule the closing for another time and I was not able to get any assistance from the Loan Processing department. Every direct number that I was provided with went straight to voice mail. Over all my experience was not the best. 

Clarrisa M. 

on Birdeye

5 years ago

Drew was very responsive and worked hard to keep things moving. Although we hit a few snags, they were fixed expeditiously. Overall, a great experience. Thank you M.A.C. Team! 

THOMAS R. 

on Birdeye

5 years ago

I had a good experience things moved quickly and satisfactorily 

Catalina F. 

on Birdeye

5 years ago

It was a very smooth process from start to finish. Everyone was very helpful! 

Bryan O. 

on Birdeye

5 years ago

PennyMac was great to work with. The whole process was smooth and easy to work with. The PennyMac team did an excellent job. 

Ralph P. 

on Birdeye

5 years ago

If I wouldn't have called as much as I did I would have never closed very poor business practice 

Leo R. 

on Birdeye

5 years ago

I was very concerned with the service I received from Marcus Lusk. He never returned calls or got back to me with any information I requested . I often had to reach out to my loan officer Nikki Sullivan ( who was absolutely great) to get answers and responses. I asked him for a direct number to reach him atthe office - he gave me one that did not work Overall not a great experience - with notable exceptions like Nikki and the woman who set up my closing