PENNYMAC

Rachel B. 

on Birdeye

5 years ago

It was easy, but my husband had. A hard time getting a hold of her for questions. 

Jacob M. 

on Birdeye

5 years ago

I had tons of issues with the whole process. Not sure if Covid19 had something to do with it. I could NEVER call and get a hold of anybody, I switched loan agent mid process without any notification, I had to instruct the loan person Shannon on what was very clearly wrong with the closing statement, even though I had that same discussion before with Afton Lambert. It was messy, unorganized, and stressful but I gave a 3 rating because the end product was what I expected. 

James W. 

on Birdeye

5 years ago

We had emails or messages every other day asking for the same documents we had already given to the previous person who asked for them. We sucked it up and complied even though we were told that they would “put in a note” that the documents were received already. But as each new person looked at our case, they must have neglected to see these “notes”. The whole process was frustrating. Although Beth was a rose in a steaming pile of poop. She understood the situation and helped us close on time. 

Jaclyn E. 

on Birdeye

5 years ago

Informative at every step along the way 

William C. 

on Birdeye

5 years ago

Great 

ANDREW Y. 

on Birdeye

5 years ago

Great from start to finish and super easy too. 

Michael B. 

on Birdeye

5 years ago

I’ve had pennymac for both of my home mortgages and have been very happy with everyone that has helped me through the process. Thank you! 

Valorie C. 

on Birdeye

5 years ago

Website for uploading docs not user friendly. Asked for information we did not need to submit. Was told incorrect amount to bring to closing. Amount was actually under $1500. I was given a number over $1500 and had to make a unnecessary trip to the bank for a check when I could have used a personal check. Made more difficult at this time with drive-thru access only at the bank. Closer took a 10 minute personal call in the middle of presenting our documents for signing. Overall, good service. 

Eric S. 

on Birdeye

5 years ago

My loan officer Xaver Johnson made a mistake during our original closing on June 22 which caused a problem with payoff with my prior loan with PennyMac. After closing, I was told not to pay July or August and the new loans payments would begin in September. I was not notified of PennyMac’s mistake and was late on July’s payment for the first time in my life. The loan officer made several more mistakes and messed up my finances. I refused to pay the late payments and the experience was awful.