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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Max Mitchell was great at communicating with me throughout the process, however there were several things on penny Mac's end that drug out the refinance process and made for a lot of confusion.
They were very accommodating in finding the right loan for our situation.
The loan process was off to a GREAT start then somewhere things became complicated an the process had to be started over. The process was started over and I received collection calls from the collections department. Trust me, they were RUDE and treated me so unkind as if I was a late payer. After reaching out to Anthony; he has the customer compliance manager call me and send me a letter in writing to assure I was reported to the credit bureau as a late payer. I truly appreciated it
I felt the communication was spotty. I called PennyMac, and found out more documents were needed. There was also a miscommunication as to what documents were required (I heard seller agreement, and repeated it back to the person to whom I was speaking, found out later it was solar agreement.)
I was very pleased with the whole refinance process as far as them staying in touch with me and letting me know it was being processed. I was told what documents I needed to provide in a timely manner. The only improvement I could offer would be to tell people there is a title fee at closing- I had to ask if there would be any money required at closing. Also I felt I was told at the last minute about property taxes that had to be paid in full for that time of the year. A bit of a scramble for me
Penny Mac worked so well with me to ensure I received a better rate. They were a easy to work with and anytime I called they were fast and easy to talk with.
Great experience.
great job
Painless and professional service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,794 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.