This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone was very helpful and friendly.
Very smooth refinance
Inasmuch as we were given the impression that we'd have a "team" working with us, we soon felt otherwise. It is however recognized that the Coronavirus epidemic which necessitated many to work singularly at home, heavily impeded that benefit. Communication was carried out largely through email although the message that "we will be reaching out to you this week" was often never realized and questions posed in emails sent were often either delayed or just not addressed.
thanks
Pennymac made the loan process very easy and fast. I always had an idea what was going on at that moment and they were very quick to answer any questions I had.
Penny Mac has been our mortgage lender for over 7 years and has provided my wife and I with excellent service. That is why we were so happy to learn that Penny Mac was willing to not only refinance our loan at a lower rate but give us a better offer than their competitors. The experience was smooth, the communication was clear, and my loan officer was attentive, helpful and pleasant. What more could you ask for in a mortgage provider? Thank you Penny Mac!
Everything was simple from start to finish. Any questions I had were answered and I was not made to feel stupid for asking them. It went great!
Toward the end of closing I believe we were loosing communication with each other and it could possibly have been me being nervous but I would ask a question and call and still wouldn’t get a redoing for days . An the process was started about the beginning of April so 3 months . Most of this could also be due to everyone teleworking BUT I am not upset and know this process is new to everyone and would still recommend PennyMac to any of my friends
This is our third, and most likely last, mortgage with PennyMac. We had a 50 day escrow that took until the very last second to be completed. Our escrow closed a day late. We were asked repeatedly for documents that had been sent weeks prior. We had to call every single day with only occasion return calls. It was extremely stressful at the end due to the fact that the documents were received so last minute. The title company received documents the morning of closure and had to rush for signing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,786 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.