PENNYMAC

Julie T. 

on Birdeye

5 years ago

Communication within PennyMac is lacking and portal system never seems to send the documents to the right person. We started the process 45 days prior to closing and only was able to close on time when we escalated the communication issues to upper management. 

THOMAS H. 

on Birdeye

5 years ago

It was an easy process and everyone was friendly and informative. 

ASHIS R. 

on Birdeye

5 years ago

Communication, Communication, Communication. Definitely, I expect to have answers of my questions asked via email, or voice message several times. Unfortunately, no answers were available until the day of closing or transferring the fund. This was worst possible experience. 

Alexander P. 

on Birdeye

5 years ago

The representatives I spoke with were great about returning emails and phone calls. The process was made easy by their attention. There were some peculiar scenarios that applied to my loan process, and they were able to get answers for me right away. The only stumbling blocks were some of the documents needed to be sent multiple times, and I felt that going into my closing, there was my loan might not be approved. Overall, I am satisfied, but felt that the level of stress was significant. 

ALEXIS M. 

on Birdeye

5 years ago

Great! 5 out of 5 Stars 

TIMOTHY C. 

on Birdeye

5 years ago

Very pleasant experience. Simple and easy process. The people were professional and friendly 

Troy W. 

on Birdeye

5 years ago

Nicholas, is an exceptional representative for the PennyMac company. Communication was very clear which made the process smooth and quite simple. His customer service makes me look forward in doing future business with PennyMac. He does stand by his word. Thanks again 

KENNETH S. 

on Birdeye

5 years ago

Easy, clear-cut process. 

Christopher B. 

on Birdeye

5 years ago

Smooth and easy transaction. I recommend PennyMac without reservation.