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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication across groups was not effective therefore I was asked for the same documentation on several occasions despite having uploaded everything that was needed into my loan’s portal. In addition the portal was confusing and designed in a way that’s hard for an applicant to understand how to upload and confirm documentation has been provided.
The process was smooth and stress free!! Thank you for the awesome customer service!!
Very good communications between PennyMac representatives across the board. The use of computer interfaces to process documents is a real plus. The people we worked with were great and made all the difference.
Wonderful
We were so pleased with the whole process of refinancing our home through PennyMac. Our rep, Eliud (Daniel), called frequently to be sure there were no questions and let us know when to expect certain docs. It was a very professional, fast, and easy process. . .and we never had to leave our home (very good for us in these Covid times)! We've dealt with many mortgage companies over the years. . .PennyMac was by far the best!
Very prompt, professional and honest!
N/A
Both Elizabeth and Nathan were excellent to work with they made this process as easy as it could be with all the external factors.. A+ for sure!
Process was smooth
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,788 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.