PENNYMAC

RANDY A. 

on Birdeye

5 years ago

I rated this survey based on working with a Tracy, because of the Covid 19 situation it was awkward and seemed long. Everyone one was a pleasure to work with, it just seem to jump around at times. But again it was due to the current situation. Thank you Tracy and PennyMac. 

STEPHANIE M. 

on Birdeye

5 years ago

The communication was poor at best. My closing paperwork was wrong twice. I ended up using my PTO from work three afternoons to close this loan.Frankly the way this went is unacceptable and I probably should’ve demanded that all of my closing costs and fees being waived because the whole thing was ridiculous. I actually almost decided to sell my house instead of refinancing it so I didn’t give any money, interest or otherwise to your company. 

Beatrice S. 

on Birdeye

5 years ago

Good experience. 

KELLY N. 

on Birdeye

5 years ago

My refinance was an easy and informative process. 

Clayton N. 

on Birdeye

5 years ago

Everyone was very friendly , professional , awesome job great team work!!!!! 

Brett D. 

on Birdeye

5 years ago

Very informative and helpful. 

Jose S. 

on Birdeye

5 years ago

Fast friendly and efficient 

Robert E. 

on Birdeye

5 years ago

Faster processing and better status updating. 

Guillermo G. 

on Birdeye

5 years ago

Communication was terrible. Unanswered phone calls. Unanswered emails. We had a circumstance that was clearly disclosed from the beginning of the process only to be told at closing that it would not be accepted. Again , no communication. Then this representative was rude as we were trying to resolve the issue stating we were either going to do it a certain way or not. We finally closed a couple of weeks later to not receive funding by the agreed time frame because there was confusion .