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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nick Bonifacio was completely clueless as to what was going on even though he was supposedly my main loan officer. He never knew there were any issues unless I contacted him, he didn’t know when my closing was, didn’t have the correct numbers per the closing disclosure and when there was an issue hours before closing was to take place he had zero clue about it and his response was “I’ll let the team know”. Closing was 8 hours late and I wasted a day of vacation.
Nathan, our handler, was very quick to respond and would call when he needed something so I was clear in the process. Everything was very smooth. I appreciated doing business with him.
Rescheduled closing 3 times, had lots of communication issues with Joseph K....he only returned calls at night ...when he called he obviously didn't even listen to any of my messages, and barley knew anything about my loan....very frustrating.
Thank you!
PennyMac made it a breeze to close originally on my house and then just recently again on my refinance of it. Both Nicholas Hagan and Tristan Summers were excellent in every way, they both communicated everything step by step and made the process as easy as possible. In addition, PennyMac over the years have answered any questions I've ever had and even assisted with my Homestead Exemption here in GA. I'd highly recommend PennyMac to anyone looking for a great mortgage company.
The overall process was easier then I expected it to be.
If I did not have to wait to reschedule closing and having to go into my savings to pay mortgage which was suppose to be waived. Frustrated with the entire process, felt like I was not in Penny Mac’s radar. I had to call and find out statuses to which I should not have to do, not my job.
Quick & simple process to refinance.
I appreciate what the entire team did. I will say doing the closing in-person without anyone explaining the documents beforehand or while we were signing was a bit confusing & time consuming for the notary & ourselves. I tried to contact my M.A.C. Team the few days before closing with no answers. Others from Penny Mac's main line answered me. I know things are busy. Just a suggestion: have someone on the phone with the notary & clients in case there are questions. Overall pleased - thanks!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,789 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.