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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great personal service with minimal wait time on calls or email responses
The communication was awful. Went weeks with unanswered calls and emails from lender. Then when she finally answered the papers she needed were not presented in a well manner. The attorney, realtors and ourselves were not communicated with and our calls and emails were ignored more times than answered. We were supposed to close on the 7th and didn’t close until the 10th. The beginning process of getting approved was great. John was awesome.
Quick and weekly check in’s to keep us update on status.
My experience with penny Mac was great. Everything was clear and people was great helping me in everything.
Improve ability to communicate with a person. Long wait times and messages left without a response from staff. Wrong county on documents was still there at closing. Notary email at closing has still not generated any response to me. Probably will delay tax exemption recordings.
Robert helped me through the entire process and made sure process moved along. Although we had a stall during process Robert really made a tremendous effort to fix the issue and get me to closing. Again I appreciate all your time and effort and helping me through this process and making sure my closing was perfect.
Overall, the experience was Great. Chemmorah took the time to answer all of my questions and ease a lot of anxiety that I was experiencing throughout the process. There was a small glitch at the end of the process that could have potentially pushed out closing by 2 days, but Chemmorah worked very hard to ensure closing on the afternoon of the original date. Thank you so much Chemmorah!
Aida was good to deal with. All my negative experience was with Victor Martinez. Please send me a survey for him. I'm not going to type out all of my complaints. But feel free to call me
Thank you much!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,789 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.