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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was kept informed and everything went very smooth! Closed on home before we were originally told.
Our first loan officer was very efficient and helpful. When we were moved to Kristina, she also did very well for us, and even moved up the closing date as the original closing date we would have been out of town. Good job by all concerned
My closing agent with my loan paperwork didn't arrive the first 3 times that we had it scheduled. Not a single time was I even notified an had to call to find out why no one was showing up. The 4th time he was over an hour late. Upon arriving the amount I was told to have ready for closing went from $8-$40 to $499. Then the escrow amount showing on the loan docs was incorrect an made my monthly payment almost $100 more per month. It took 3 days to even get to speak to a Mgr I asked daily.
Great service and communication.
It was convienent that the entire refinance process was handled over the phone and via email with PennyMac.
Xavier Johnson with the MAC Team was great very polite, thorough and all around great person to work with. He communicated with me weekly and responded back within a couple of hours if I had any questions. Thank you Xavier for making this refinance a very smooth and easy process.
When I first started this process, I talked to the initial screener. After expressing my needs and expectations, he provided some alternative methods which turned out much better than my initial expectation. Everything went very smoothly, including navigating into and out of the website to pass documents. Over all, we actually closed 15 days ahead of initial schedule. Than you, GW in Florida
The final documents for closing didn't have the correct spelling of my name . Had to reschedule closing due to having multiple closing documents and the notary wasn't instructed which one to use.
My experience was incredible.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,288 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.