PENNYMAC

Allan R. 

on Birdeye

5 years ago

Very difficult to get through for a telephone conversation, actually impossible. Hold on, hold on, hold on, then a disconnect. Email somewhat better. 

Donnell L. 

on Birdeye

5 years ago

Mykela Thank you for everything!!!!! 

Christopher M. 

on Birdeye

5 years ago

Great rate great service!! 

Christopher S. 

on Birdeye

5 years ago

. 

Bryan B. 

on Birdeye

5 years ago

During the final days approaching closing, communication got hard. In order to get any help, I had to feel like I was badgering the My Mac Team to get any answer. I don't know why I couldn't get into contact with Michael until the day of closing, when the package was still not sent to the attorney's. The Closing Package from PennyMac was sent late, almost ruining closing. The wire transfer from PennyMac was late, causing delays to get the keys for the home. 

Joseph H. 

on Birdeye

5 years ago

Some of the documents requested were confusing. 

William Q. 

on Birdeye

5 years ago

Closing paper work was incorrect. Never received final copy for review. Still wanting for date and time for 2nd closing time. 

Bryon B. 

on Birdeye

5 years ago

From start to finish, this was the best home buying/refinancing process I have been a part of. Pennymac made the process smooth and easy. The process roadmap made it clear to see what step in the process we were on. The loan specialist was very clear on what we needed to provide. I would highly recommend Pennymac to everyone. 

Gretchen H. 

on Birdeye

5 years ago

The process was very easy. I was an existing customer and used PennyMac again because they have consistently had great customer service. The portal for loading documents is very straight forward and the people are very pleasant and knowledgeable!