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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you for assisting my wife and I in our refinancing although it did not close when expected we were accurately and thoroughly communicated every step of the way
Excellent performance and service by PennyMac, their employees, and their associates. Five Star.
Mr Drew Schmelig is fantastic. Very professional and a pleasere working with him. Sergio Villarreal
Here are a few of the many instances that made my refinance process unpleasant: A document was requested for my VA approval. I sent the document about 5 times, it was confirmed to have been received, and then I was asked again multiple times to submit the document. My wife was denied credit for a reason that was never explained to me. After receiving that news, any and all communication from Jason Staples stopped. I reached out multiple times to find out what happened without explanation.
No
Excellent customer service!
Initial approval had me saving $115/month and getting $200+ at closing. These figures were supposed to be "locked in". When given the closing disclosure, the amounts had changed to saving $55/month and getting $330 at closing. Explanation was my property taxes had doubled. Final documents had me saving $50/month and owing $54 at closing. Very disappointing to not get the "locked in" figures initially promised. BAIT AND SWITCH?!?
to slow.
Give me a phone number for 1 loan officer that is in charge of my case so that I can have a consistent line of communication with one person so that A) I know I can get a hold of someone when I need help instead of spending 5 minutes navigating menus and holding on the phone when I need to talk to someone and B) so I can get consistent clear direction pertaining to the particulars of my case. I was told we would not have to pay closing costs yet we were expected to pay $1063 at time of closing
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,114 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.