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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refinance was quick and easy.
Everything went according to the planes laid out by my Mac Team.
Unprofessional, very poor communications
Overall, I felt the process went fine. In the beginning, working with Mr. Duran went smooth. He explained the process of teams and that as the loan progressed, I would be handed off to another team. At the end, I worked with Ms. Olsen who happened to have a vacation during my closing week. Not her fault. I had questions about the differences of balance between my current loan, closing costs, and cash to close that never got answered.
Mr. Hoffman was very polite and professional throughout the process, He answered our questions promptlyBy email or phone calls. We are very grateful for his assistance. Excellent performance. Thank you!
Communication was weak. It took forever for a refinance. Rate was ok but they could have been lower with our good credit. Our closing documents were not what we expected. Our $ back was almost $ 300.00 lower than our paperwork indicated. The notary was the only reason we signed the documents. She explained things and we are still saving money. We will not recommend your services.
To long of a process and not pleased with how the signing goes. Needs to be a person who can answer question during the signing. Just did not like how things went.
It was great.
The whole process was quick and painless. Loved working with our loan processing team!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,790 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.