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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Original Loan Officer gave me incorrect information about payments. Very difficult to reach original Loan officer (by phone ort email- he was not very responsive). During Loan processing, I was asked for various documents and sometimes it was not clear what they were asking for since I had already provided it (ie; homeowners insurance, then they wanted me to up my insurance but after calling I found out they they really need the Master Condo Policy that the Association carries.
Great experience. Great communication and a smooth process. Anna was fantastic and even helped me close a little earlier than we had planned which was a huge help.
All went well. Best part was Anna getting our closing done at a sooner date than originally anticipated with short notice.
Thanks
Great prompt customer service.
Thanks again for help during my re-finance!!
This was unbelievable, this have been the without question the best mortgage transactions I have ever experienced. No stress and very informative. Superior Job.
Was a good experience overall.
Overall, the communication from the PennyMac team was extremely poor and misleading. It was very difficult to get a hold of anyone, I was never given a direct phone number or email to my loan specialist. I signed a CD with a specific seller credit a week before closing. It was reiterated to me every day leading up to close that the specific amt was fine. Then the day before close, I was told that it was $2500 over the FannieMae limit. It was too late & I hadto cover that amt out of my pocket.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,790 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.