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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had a great experience. Excellent communication, timely and accurate.
The communication route was clear from beginning to end. All of my questions were answered and he made himself available. He kept me informed and made sure I understood every process of the application. Thank you for a smooth and seamless transition to a lower interest rate.
I was having a horrible experience with a local lender and did not even think about attempting to refinance with Penny Mac. On a whim I reached out to Penny Mac and I cannot say enough great things about both Mr. Nicholas Hagan and Mr. Gevork Dzhabroyan. I am in the military and have been extremely busy. Penny Mac simplified my refinance paperwork and I was able to close under 3 weeks. Totally amazed and it is due to the efforts of Mr. Dzhabroyan and Mr. Hagen. Sincerely thank you!
Terrible experience. Processing team failed to send all paperwork to the notary. Both the notary and I were left high in the dry not knowing what was going on and only after calling and talking to 4 different agents and a manager did we figure out that the documents had not been sent. I took time off work to be available for this time. Extremely unprofessional and honestly the worst experience I’ve ever had with a lender. Eventually rescheduled for a week later.
Elizabeth could not be reached by phone or email for several days at a time which led to my closing date being delayed. I was given deadlines and had to follow them strictly or threatened with the loan not going through it’s processes in the appropriate amount to time to close when anticipated. Elizabeth did not have to follow these same guidelines and made it clear this loan was not important to her.
All I had to do was make a phone call. Once approved everything was automatic and nothi else was needed from me.
The loan team was spectacular, and no problems arose during the loan process.
I would like to add that my team worked great with me and during the period of quarantine and isolation due to the Covid19, some were working from home with great success in communicating and answering my question promptly. Thank you all very much!
Sara Olson was fantastic!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,790 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.