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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I rated this survey based on working with a Tracy, because of the Covid 19 situation it was awkward and seemed long. Everyone one was a pleasure to work with, it just seem to jump around at times. But again it was due to the current situation. Thank you Tracy and PennyMac.
The communication was poor at best. My closing paperwork was wrong twice. I ended up using my PTO from work three afternoons to close this loan.Frankly the way this went is unacceptable and I probably should’ve demanded that all of my closing costs and fees being waived because the whole thing was ridiculous. I actually almost decided to sell my house instead of refinancing it so I didn’t give any money, interest or otherwise to your company.
Good experience.
My refinance was an easy and informative process.
Very informative and helpful.
Fast friendly and efficient
Faster processing and better status updating.
PennyMac has some really great processes, but there is a breakdown in the process if for some reason another loan officer is engaged and is able to identify a more favorable opportunity for the customer. That was my case. I wound up with two loans in process, with two M.A.C. teams that were completely separate. This led to difficulties, even the canceling of the funding of my loan following closing! It worked out in the end, but it was very stressful for us. More cross-team comms is needed.
Communication was terrible. Unanswered phone calls. Unanswered emails. We had a circumstance that was clearly disclosed from the beginning of the process only to be told at closing that it would not be accepted. Again , no communication. Then this representative was rude as we were trying to resolve the issue stating we were either going to do it a certain way or not. We finally closed a couple of weeks later to not receive funding by the agreed time frame because there was confusion .
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,288 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.