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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Due to your commitment to privacy, and using the private server for communications. It required a use of a home computer which became cumbersome, when I was at work and needing to respond quickly and couldn’t. Also the User Portal is not the most user friendly. Our first application was Denied due to incomplete Credit Application, but all communications up to that point we were told we had everything up to date. We were at a loss for words.
Great help and support through out the journey. Brent is very knowledgeable and was able to respond and resolve all my queries.
Very easy to get in contact with! All questions answered in a timely manner.
Not sure if it's Covid, but initial correspondence with Patrick was great, exciting even because of rates a speed expected to close. Documents were requested from a variety of agents. This was confusing we lost the ability of knowing who the "point" person was that we were to communicate with. Especially when we got little response back. Finally Ariel became the person that answered most of our questions. Closing amounts incorrect, made 2 trips for closing checks. Closing agent was fantastic.
Great rate, pleasant experience. Worked with us throughout to ensure smooth closing. Highly recommend.
It started great for the 1st two weeks and then the communication went "missing in action". As a current customer I felt neglected in the middle of this refinancing. It was difficult to find a live voice and I was being told I needed to submit trivial pieces of information or confirm something I already submited. In the last week the communication improved drastically and I felt valued again with quick returned phone calls.
Very friendly, prompt with returning calls, made everything easy to understand, it was overall a very smooth and great experience!
Cammorah was Super responsive, friendly, and knowledgeable!! Thank you for all your help.
Great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,791 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.