PENNYMAC

TIMOTHY B. 

on Birdeye

5 years ago

Working with Erik Bates was terrific. But once the process was turned over to My MAC Team, the frustration level increased and the communication decreased. I received 4 separate "Payoff Demand Statements" from PennyMac. No one ever told me why I received those or what they were for or why I had to get 4 of them. Also, it took multiple calls to schedule my closing and after all that, the attorney arrived 1.5 hours late. Not fun. Would not recommend. 

PAUL H. 

on Birdeye

5 years ago

N/a 

BRUCE C. 

on Birdeye

5 years ago

Jane and Icenia were both very helpful throughout the refinancing process. 

Nuriddin A. 

on Birdeye

5 years ago

I haven't heard any update throughout the process. Thank You 

JEREMY L. 

on Birdeye

5 years ago

Documents were requested without explanation then cancelled after I spent days trying to locate from third parties. Email communication was terrible. Only responses I received were in the evening, hastily written, unclear, and repetitive. The timeline for processing my application did not meet expectations. I was left waiting with only vague automated emails for nearly 90 days. 

Brian P. 

on Birdeye

5 years ago

Cheree took the time to explain everything and the information was accurate and clear. She did a great job!! 

AARON C. 

on Birdeye

5 years ago

PennyMac was great to work with. The process was easy, everything was explained clearly, and went as planned. 

ELIZABETH E. 

on Birdeye

5 years ago

The first loan officer was an ass. I really appreciated the help from Belinda! She was awesome! Michael was very helpful as well. 

JAMES N. 

on Birdeye

5 years ago

I had never refinanced before so I was a little leery. But everything went smoothly even sending documents which I thought would be hard but turn out to be ok sending them though the computer. But overall everything went very well she answer all my questions every time I called her. So that made it a Great experience.