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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was easy and done in a timely manner. Communication was constant and there were no surprises.
It was a very easy and transparent process.
From my initial inquiry with Nikki Sullivan through the closing, this was as pleasant of an experience as possible.
Better training for your entry level employees
My loan was started by one person then handed off many times. I don't feel the person that took the orginal app. asked questions that would have helped me regarding fees exc... Also my loan person that I started with was either fired or quit.And my loan got ignored. I do like that I always pay the same company, it doesn't change.
Here are my criticisms: 1. The "down to the wire" not getting prepared was poorly executed. The underwriting team should not have had questions about the borrower 3 days before closing date when they had 3 weeks. On Monday before Thursdays close there were three separate queries. It was excessive. 2. As an existing PennyMac customer the process should be easier. 3. Mistakes on documents. I shouldn't have to do document prep/review. 4. Multiple links for docs. Sign vs uploads etc
Customer service was great
My closing representative, Drew Scmleling, was great to work with and made sure that I was informed throughout the process of refinancing my home. On a scale of 1 to 10, I rate the service that I’ve received at a 12! On all around pleasant and seamless experience!!!
Everything thing was just as it was explained. My loan officer, Chris Franklin, was friendly, knowledgeable and a general pleasure to work with. Great job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,791 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.