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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No comments.
Quick and clear process, and very competitive rates
Since I already held my mortgage with PennyMac and you already possessed every piece of personal and financial information necessary for a refinance the quantity of new required documents was absurd. I was initially told that the process was quick and simple. Not true. I would never have agreed to refinance if I knew how many documents I had to produce again. It was as if PennyMac did not know me as a 4 year customer that never missed one payment and in fact paid every payment early.
I had no issue with Emeldo at all. Everyone including the loan officer, Brian Ross, was pleasant and professional to speak with The issues were 1. Brian did not return follow up calls. He only had sent vastly different numbers within documents to sign multiple times - PITI, amount due at closing and taxes. I have no confidence in the numbers.
Communication
Loan processor to stay in touch with applicant about closing ensuring that title company has followed through the closing cost is correct and to have at least one final telephone communication with the applicant vs. email notifications.
The process was a bit confusing but it all turned out well in the end. Brian took care to make sure it finally closed after some missteps.
It was good experience
Fast and easy process with a great rate. Very upfront about what they were able to do, and not do in regards to my needs. Highly recommend PennyMac for VA refinance or new loan.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.