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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Every thing that that we needed done it was done, we just had to wait little long for some paper work but other wise everything was great and it was done.
I refinanced my home loan during a global pandemic. That statement alone would be enough to make a person believe that the process must have been difficult, but only the contrary was true. Everyone I spoke with from the PennyMac team had my information up-to-date which made the process that much easier. I never felt like my information was mishandled. I felt reassured and supported every time either Michael Thompson or Jordan Smith called or emailed me. The process was easy. Thank you PennyMac.
I give PennyMac a five star rating especially during this time of a pendemic. They answered all my questions and needs promptly. It was a stress free process. All of the people, I talked to on the phone were courteous, professional, and friendly. If I buy another house, I'll use PennyMac again.
The refinance process with PennyMac exceeded my expectations. All the employees we worked with were friendly, communicative and easy to work with.
Blen Alemu was very pleasant to work with!!!!
Great service fast turnaround time was done a month earlier than originally suggested. Love that service.
Easy, straightforward process
I was not given proper information, the day of signing my closing documents the numbers didn’t add up, no processing officer would answer the phone, people lied
I was never able to call my loan officer with any questions or concerns. There were issues at closing where Pennymac told me to be at the Title Co, even though they had failed to send all the required documents yet. Also apparently my Mac team rep “was out sick” and when I called I could only reach his voicemail, and I have still yet to receive a single response from any of the many messages I left. At closing the payment amount went up $60 higher than what was on the original closing docs.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,791 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.