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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They did a great job on my loan. Second loan I've had with penny mac
All did as expected
Better communication would’ve made this process a lot better. Everything was expected last minute, our closing time had to be delayed because paperwork wasn’t correct. Also, having a direct line phone number would have been nice to avoid going through an entire automated system.
The Notary messed up my papers and I was really pissed off and wasted my time and I had to wait last minute to correct it or be corrected I didn’t feel confident. But overall I’m glad it’s done
My closing date had to be postponed because of closing documents not being prepared in a timely manner. Time is money. It also would have been more beneficial to follow up with the customer in a timely manner, by returning phone calls as promised. Other than that, I appreciate how the latter part was handled in a more expeditious manner.
Even during the COVID-19 challenges, the process went very smoothly.
The loan process was very simple and it went very smoothly. Emeldo Munoz kept me updated with emails & phone calls throughout the loan process, what documents I needed, timeframe & what to expect at closing. Thank you Emeldo Munoz!! Sincerely Amanda & Jamey M.
The refinance went pretty smoothly at first. My contact was very helpful answering all my initial questions. I know refinances are very busy right now. It would have been nice to receive updates instead of having to call after 2-3 weeks without any updates. The final closing documents were sent with minimal time to review before closing and there were several financial changes to them that were never explained before or after receiving the documents. I had to figure out what changed by myself.
Streamlined
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,116 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.