This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Andrea Futrell was great Rob Gillespie was terrible- poor communication, missed scheduled call backs, if I called he wouldn’t call me back. Eventually, Kim Coleman took over. Kim was good once she took over. I missed closing date as a result of Rob not reviewing and marking requested documents as received. Once the closing occurred the loan failed QM check and wasn’t funded. We started over Austin Schreibman took over reworked the loan. Good news I lowered the rate closed and funded now
I’m giving 5 star rate for the people who help me processed my loan.
Despite the complications of buying a home during the Coronavirus pandemic, the Pennymac team was supportive, understanding, and available when I needed assistance.
More communication, professionalism, responsibility, etc......Horrible experience, very disappointed.
The whole team was awesome! The process was quick and painless. Hands down the easiest mortgage process I've been through.
We were able to close on the home which was the ultimate goal. There were some delays however when it came to closing. The original closing date was June 2nd 2020 and closing happened on June 19th 2020. The delay was caused by issues on the termite report. Being a VA loan, I am sure the delays were caused on the VA's end. The Covid situation probably did not help either. I feel like Kristen did what she could to still make everything happen. We closed eventually so all is good.
We where very great full for everything, they gave us a chance to lower our interest. We are both retired and lowering the interest rate saves us around one hundred dollars a month. When you are on a fixed income that helps. Jason Staples was there to make sure everything went smooth, if we had a question he made sure we were given the answered. The other people we had contact were all so very help full.
What paperwork that was needed was not told to us untill it was late. We missed the closing date twice. Our loan officer got sick and bo o e pushed our paperwork forward with out the realtor or me calling to ask a out. O ce the supervisor stepped in it moved forward
Good!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,792 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.