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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Anna was not communicative and my agent and I sent her many emails she didn’t reply to. Not until 1 week before we were supposed to close did we find out that our close date was in jeopardy and that was by going to the loan officer, who has been excellent (Arin Baghermian). Arin got me to Anna’s manager, Stephen Cadigan, who was able to rush everything and make our close date happen. He basically performed a miracle where Anna had said she had done everything she could.
Communication within PennyMac is lacking and portal system never seems to send the documents to the right person. We started the process 45 days prior to closing and only was able to close on time when we escalated the communication issues to upper management.
It was an easy process and everyone was friendly and informative.
Communication, Communication, Communication. Definitely, I expect to have answers of my questions asked via email, or voice message several times. Unfortunately, no answers were available until the day of closing or transferring the fund. This was worst possible experience.
The representatives I spoke with were great about returning emails and phone calls. The process was made easy by their attention. There were some peculiar scenarios that applied to my loan process, and they were able to get answers for me right away. The only stumbling blocks were some of the documents needed to be sent multiple times, and I felt that going into my closing, there was my loan might not be approved. Overall, I am satisfied, but felt that the level of stress was significant.
Great! 5 out of 5 Stars
Very pleasant experience. Simple and easy process. The people were professional and friendly
Nicholas, is an exceptional representative for the PennyMac company. Communication was very clear which made the process smooth and quite simple. His customer service makes me look forward in doing future business with PennyMac. He does stand by his word. Thanks again
Easy, clear-cut process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.