PENNYMAC

KENNETH G. 

on Birdeye

5 years ago

Great Job! 

CHRISTOPHER W. 

on Birdeye

5 years ago

Hermès was inaccessible almost every time I called. He requested documentation and signatures on two separate occasions that had already been submitted because he did not look over our account before emailing. He failed to return my call as he promised to provide an update. His emails contained multiple spelling, punctuation and grammatical errors. I had requested that our loan be transferred to a different officer as Hermès did not fulfill our expectations or provide good customer service. 

MICHAEL W. 

on Birdeye

5 years ago

Delays in expected closing were not perpetrated by PennyMac or their affiliates they were entirely of my own doing, difficulties in locating a place to complete the signing during the pandemic. If I may suggest, I found a company "Regus" (https://www.regus.com/) which rents office space for a nominal fee per hour (my experience was less that $30.00), I mention this in case others run into situations where an appropriate space is needed for document signing, a good alternative to restaurants etc 

Lucas B. 

on Birdeye

5 years ago

Good experience except for delays in closing due to virus. 

JERRI P. 

on Birdeye

5 years ago

Na  

Kenneth J. 

on Birdeye

5 years ago

Anna was phenomenal. It’s because of her and the rest of the team that I would recommend penny Mac to other friends and family. 

BRANT S. 

on Birdeye

5 years ago

Ammie was very nice and helpful. 

Russell C. 

on Birdeye

5 years ago

Very good experience 

Carlos R. 

on Birdeye

5 years ago

Everything was so smooth, clearly and my questions where answer with great detail on them. Also was giving different options for me to be comfortable on getting the loan. Jason and Liem did a phenomenal job from beginning to end.