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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I had a rough start with PennyMac trying to refinance my mortgage. It took multiple times calling to get anyone to get back to me. My luck changed when I called and Rodney answered and was able to get the ball rolling. Once my loan application was transferred to Nick (Brian) it went very smoothly. He communicated with me regularly and explained the process very thoroughly. He is definitely an asset to PennyMac! Thank you Nick for your professionalism and always positive attitude!
The process was very easy to understand and complete. I did not experience any problems and the time frame was as expected.
This was an overall excellent experience. I initially just called to get a quote for a refinance on my mortgage. I was very impressed with both Penny Mac agents I worked with. Ricardo DeCarlo Took all my information and documents on my initial call. And Sheryl Freeby called to follow up with me And keep me updated on the loan at least Once a week. Both were very professional. The whole process, from initial call to closing, was completed in less than 4 weeks.
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The loan process was seamless. We received amazing service through the entire process. Each member of the PennyMac team was professional and courteous.
Great communication.
Quick, easy and painless. The only hiccup was the notary from the title company did not communicate well.
Everything was simple, very well explained, and everything was completed exactly as I was told it would. No surprises, and no confusion - as easy as could be!
Had the pleasure of working with Tabitha and Andrew (Drew) and others during the re-finance process. I had an issue with the closing numbers and this was corrected immediately. Great follow-up and communication by Pennymac. Also, impressed with the 'traveling Notary' which made the closing convenient. Tabitha and Drew are consummate professionals and wouldn't hesitate to work with them and Pennymac again!
PENNYMAC has a 4.5 star rating with 48,796 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.