PENNYMAC

ANTHONY L. 

on Birdeye

5 years ago

When the first set of closing docs was presented it had errors. I sent an email back which was never responded to. So i called in numerous times to try to get this cleared up. It took 4+ calls to get straightened out. And each time I was told the docs would be updated right away and I would get a new email to esign them. That didn't happen as described. Which took more times I had to call in. It was a bit stressful to say the least. 

STEVE C. 

on Birdeye

5 years ago

Better communication with client and loan processor in terms of responding to emails and phone calls promptly. Have a better customer service skills and knowledge when it comes to answering questions regarding loan. 

MARIUS Z. 

on Birdeye

5 years ago

Nobody responds to my email questions except for Lloyd Smith 

JOSHUA C. 

on Birdeye

5 years ago

Where do I even begin... This was by far the worst experience I've ever had dealing with a lender for a refi. Between the loan officer and the loan processing department I give them a zero out of 1 to 10. My loan was a simple refi that took 11 weeks to close. This was partially in part to them being so busy from having great rates but mostly from incompetence. The loan officer Karen Flores and processor Faiza need some serious retraining. I could go on and on about this. Worst experience ever!!! 

MATTHEW L. 

on Birdeye

5 years ago

You guys were awesome! thanks again :) 

IAN H. 

on Birdeye

5 years ago

She was very helpful and kept me at ease. 

Camilo S. 

on Birdeye

5 years ago

Best customer service. 

DEREK C. 

on Birdeye

5 years ago

Other than how long it took because of Covid-19, everything went great. 

DAVID R. 

on Birdeye

5 years ago

Tracy was very timely with updates and my loan was able to close sooner than anticipated.