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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
She was very considerate and polite. Very knowlegable about all the paper work.
Easy to deal with and laid out expectations well. Loan process was a smooth overall.
Lag in communication between PennyMac employees
Regina was a pleasant person to work with. She answered all the questions I had about my refinance and the whole process went smoothly. The way things are going right now in the world, this was not stressful at all!
The communication was terrible! The correct documents were never sent to use. I emailed a few times with absolutely no response. Our closing was canceled and we were never notified until the title company told us. It was a complete mess and we will never use Pennymac again or refer them to anyone
Everything was quick, clear and easy!
I had my original loan with Penny Mac so it was a very easy process for me. They had most of the documents that were needed. My refinace process was easy for me.
Overall the experience was great. I believe that some clarity around the documents needed would be helpful as I had to ask more questions.
The security of PennyMac's rate-matching guarantee made me feel confident closing with the company.
PENNYMAC has a 4.5 star rating with 48,796 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.