PENNYMAC

CARLO B. 

on Birdeye

5 years ago

All great 

Beverly M. 

on Birdeye

5 years ago

Excellent level of service and communication. 

Jaime C. 

on Birdeye

5 years ago

Poor communication from the loan officer, rarely returned calls, poor attitude. I didn’t care for him at all. I felt the same way about the loan processor!... 

KELLY T. 

on Birdeye

5 years ago

Loan completed within 30 days. Representatives were very courteous and responded to questions within 24 hours. Only complaint is that the final paperwork didnt come in until day if closing so I had no idea how much I had to put down. Overall great experience. 

JAMES K. 

on Birdeye

5 years ago

Great experience, lowered my rate and would recommend Penny Mac to everyone I know. 

WENDY S. 

on Birdeye

5 years ago

My only complaint through this process was the time it took to refinance. I do understand the circumstances with COVID-19 

Miguel L. 

on Birdeye

5 years ago

I had to reach out to multiple people to get the ball rolling. The manager had to reach out to me in order to get a response. The process took about 3 months and should have taken much less. 

OSCAR O. 

on Birdeye

5 years ago

I can’t complain you do great job for me evrething you explained to me was fantastic.thank you.i give to you five stars.God Bless. 

Daniel G. 

on Birdeye

5 years ago

Greg was fundamental to this process going smoothy. Honestly, in the beginning, there was a breakdown in communication between my first point of contact and Greg. That being said, Greg de-escalated the situation very well, was easy to understand, and his response times were stellar. None of my questions were left unanswered for more than a few hours, and he really made the process straightforward, when this process is generally chaos. Hope to deal with him again.