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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Could not get a hold of anyone for days before closing when I needed payment instructions to ensure funds were sent by closing.
Paulette was very nice and tried to keep us informed about everything going on.
I encountered multiple incidents of information that differed from what I was told on the phone. I was asked for documents multiple times and was not clear if they were received or not.
Awesome support to a (US Army) veteran. Thank you.
I was kept informed and everything went very smooth! Closed on home before we were originally told.
There were issues getting the condo docs from my HOA, which delayed my loan significantly. My HOA said they never received payment for the docs for months. Also, my final closing docs were inaccurate and included Property Tax and Insurance, and should not have
Our first loan officer was very efficient and helpful. When we were moved to Kristina, she also did very well for us, and even moved up the closing date as the original closing date we would have been out of town. Good job by all concerned
My closing agent with my loan paperwork didn't arrive the first 3 times that we had it scheduled. Not a single time was I even notified an had to call to find out why no one was showing up. The 4th time he was over an hour late. Upon arriving the amount I was told to have ready for closing went from $8-$40 to $499. Then the escrow amount showing on the loan docs was incorrect an made my monthly payment almost $100 more per month. It took 3 days to even get to speak to a Mgr I asked daily.
It was convienent that the entire refinance process was handled over the phone and via email with PennyMac.
PENNYMAC has a 4.5 star rating with 48,796 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.