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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,798 reviews
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EDWARD M.'s profile image
EDWARD M. 
5 years ago

The process was very smooth, even though it was all done online. The communication was fantastic!!! 

Kelly A.'s profile image
Kelly A. 
5 years ago

Everything was well communicated to me by the first person I talked to at the company. I provided all of the documents requested on day one and just waited for my closing date. Someone typically followed up with me every Monday to let me know where in the process things were, and I appreciated that. PennyMac made my re-finance simple and easy! 

FREDERICK S.'s profile image
FREDERICK S. 
5 years ago

Good communication and great customer service 👍 

JAMES W.'s profile image
JAMES W. 
5 years ago

Great experience! A bit lengthy of a process, but I was told about that up front. And kept informed of the process and steps and timeline along the way. I never felt like I was in the dark or being dragged along, but instead proactively being led with the PennyMac team as we closed on our re-fi. Thanks! 

MARK T.'s profile image
MARK T. 
5 years ago

This was a very smooth and painless refi. The web portion was easy to use and very intuitive. Thanks! 

Michael H.'s profile image
Michael H. 
5 years ago

The process was so smooth and all parties involved were very proffessional 

Kenneth B.'s profile image
Kenneth B. 
5 years ago

Lana was awesome 

UTTAR B.'s profile image
UTTAR B. 
5 years ago

Actually it’s not bad in comparison with other lender 

Charles Arendall J.'s profile image
Charles Arendall J. 
5 years ago

Great experience. Everyone was very helpful. I would recommend them. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,798 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.